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 NIS Sparta in the Telecom sector

With the huge dearth of knowledgeable & skilled sellers/ service providers in the Telecom industry, the demand–supply curve is highly skewed. This has thrown open a Pandora’s Box of opportunities for the organised Learning & Training solutions sector specific to Indian Telecom needs.

NIS Sparta’s association with leading telecom players in the country much before the surge began, has given us the winning advantage of knowing the basic drivers of this industry in the Indian Perspective. Our initial learning partnership with Bharti Telecom – the Leader in the Industry today, the association with Tata Tele Services in its formative years and our close association with Reliance Communications – the largest integrated communications company in the country today, have all added to our intensity of telecom market’s domain knowledge and developing learning modules for various roles in the industry.

Tapping into the need for customised solutions in the telecom sector, NIS Sparta has made headway by creating a host of learning solutions to enhance knowledge & skill sets of people including young freshers, who can manage the frontlines of this industry immediately.
 
 Scope of Interventions in the Telecom sector

  1. Customer Services:
    1. Customer Services & Value Chain differentiators
      • Customer Churn Management
      • User Revenue Planning
      • Collection Management
      • Customer Experience Enhancements
    2. Strategising Service Deliveries
    3. Managing Quality of Services
    4. Attitudinal and Behavioural Transformation among service providers
    5. Process Improvements & others
    6. New Product Launch Training
    7. Technology Training

  2. Managing Sales & Sales Teams:
    1. Selling Skills
    2. Strategising for Major Sales
    3. Managing Channels (of sale)
    4. Team Building
    5. Performance Coaching to enhance productivity
    6. Leadership & other Soft Skills for managers

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