In the present corporate set up, a Performance Management System or PMS is seen as an important tool for fostering organisational growth and individual development. For making the PMS a success, it is critical that people in positions of authority enforce the PMS in its true spirit, and regard it as a critical tool for their professional growth and career enhancement.

Senior Management

The programme offers participants a platform to brainstorm and arrive at a consensus to make the PMS viable. This programme will also equip participants with various skills needed to evaluate people objectively and formulate an individual career development plan. The programme will have skill building sessions on developmental feedback and grievance handling, so that the participants are fully equipped while conducting performance appraisals.

Middle Management

The purpose of this programme is to help participants systematise what they already know, to link what they think with what they feel and believe, especially about subordinates, so that they can approach issues at the workplace using both head and heart.

Using role plays, case studies and facilitator-led discussions, the programme will enable participants to develop the skills needed to conduct performance appraisals effectively.

There are multiple and conflicting demands on people’s time, causing increasing levels of stress, leading to a decline in their quality of life as well as loss of working days. This Stress Management training programme is designed to enable participants to recognise the symptoms of stress and manage their personal tolerances to stressful situations, both inside and outside work. Through discussion, participation and practice, participants will learn techniques that reduce the potentially incapacitating effects of stress and then tackle it from a positive standpoint.
 

In today's highly competitive market, successful recruitment presents an ongoing challenge. This practical Interview and Selection skills training programme will provide individuals with the skills and techniques essential for conducting a successful selection process. This programme will deal with preparation for an interview, developing interview questions and their value and interview techniques. The programme includes group discussions, exercises, role-play and a questionnaire based on interview skills.
 

This programme will help participants understand the values and work ethics of their organisation through various activities, and enable them to align personal values and work ethics with the organisation’s values, for self-development and organisational growth. Also, participants will recognise that the benefits of being proactive are enormous: improvements in organisational reputation, stakeholder good will, employee recruitment and retention, organisational effectiveness, and cost savings associated with minimising ethical mistakes.
 

Conflicts are an integral part of working closely with people. This conflict management programme will help participants identify some of the ways they may be contributing to these problems and offer some strategies that they can adopt at work and in their personal lives.

Participants will share their personal experiences regarding conflict at the work place and use role-plays to practice behaviour that minimises conflict. This will help increase productivity by enabling employees to understand each other and work together without causing conflicts or tension.
 

Interpersonal Skills are fundamental to our dealings in our professional and personal lives. This programme on Interpersonal Skills is designed to assess participants' current levels of communication and the impact of behaviour on morale and performance. It will equip individuals with a greater sense of self-awareness and enhanced relationship skills in order to be more effective in working relationships. This is a highly participative programme, with emphasis on discussion and group learning.
 

In today's highly competitive markets where products and services are similar, managing relationships with customers has become a critical organisational competency. This programme takes participants through winning strategies for acquiring and retaining customers by leveraging the latest technologies. This programme will teach participants on how to select the right tools for the business, so it can grow. It will challenge participants to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.
   

With all of us trying to squeeze in more and more into our 24-hour day, professionals today don’t have enough time to read their correspondence. This programme will teach participants to produce reader-oriented letters, memos, short reports and other everyday business documents with greater ease, confidence and effectiveness. It will enable them to become more skilled at writing professional business documents that are brief but concise, clear yet direct, complete and correct. Participants are taken through a number of hands-on exercises to practice writing to perfection!

With increased specialisation of jobs, individuals need to work with different people. The objective of this programme is to turn a loose group of individuals into a productive team. The programme will help participants understand and apply the traits of an effective team player, so they can contribute to achieving organisational goals.

The programme is designed to provide participants with the skills and attitude that will help build effective teams, through role-plays and team building activities.
 

In today's world of instant communication, the use of e-mail and video conferencing is becoming more extensive in business communications. While a lot of people understand the importance of following certain rules when writing a business letter, they often forget these rules when composing an e-mail message. They may also not know how to use video conference facilities or the right behaviour at a video conference. This programme will help participants write winning email messages and use video conferencing effectively to achieve business objectives.
 

More and more organisations are recognising the value of effective communication through effective listening and various techniques to increase productivity and sales. This programme will help participants reap the benefits of good communication by avoiding confusion and misunderstanding, and reducing frustration and stress. It will also help to gain an understanding of others’ perspectives and to meet customer needs. The programme will teach participants to be assertive without being aggressive and to overcome barriers in communicating with other people. Using case studies, role plays and facilitator-led discussions, the programme will enable participants to develop more fulfilling interpersonal relationships.
 

Emotional Quotient or EQ has an extremely critical role to play in our success as professionals and human beings. In the workplace, it influences how we relate to others and how we handle relationships. In this workshop, participants will explore the concept of EQ, learn their EQ, understand ways in which their current EQ can be enhanced and hone their social and personal competencies
 

Positive thinking and attitude is an extremely critical element of stress management as it allows only those thoughts and feelings into the mind, which encourage growth, success and well-being. In this programme, participants will explore methods of inculcating positive thinking, and learn to be more successful at the workplace.
 

Coaching and Mentoring are some of the key responsibilities handled by managers at all levels for growth and development of their team, leading them towards overall organisational goals.

This programme will take participants through the process of coaching, by developing and enhancing skills that help in ensuring participation of the mentor and the mentored, and reviewing the dos and don’ts of coaching and mentoring. By developing managers into mentors, your organisation can create a credible succession strategy built on a foundation of inclusion, self-improvement and loyalty.
 

This programme will enable participants to enhance their personal effectiveness, apply a principle-centred approach to life and living, master the art of balancing work and personal lives, measure personal effectiveness with respect to life goals and take corrective action for planning and follow up.
 

Strategic management provides overall direction to an organisation. This programme will help your organisation to assess your company’s business, its industries, and the competition. The programme will help you to set goals and strategies to meet all existing and potential competitors. It will help participants reassess each strategy to determine how it has been implemented and whether it has succeeded or needs to be replaced so as to meet changed circumstances, new technology, new competitors, a new economic environment or a new social, financial, or political environment.
 

The objective of this programme is to provide the participants with a systematic approach to proposal writing, which is a crucial skill for most professionals today. It explores the specialised skills required to make winning value propositions and write persuasive proposals. The programme is designed to provide participants with the skills to plan and write successful proposals, so they are able to showcase their organisation, and its products and services in the best possible manner.
 

This programme is designed to help participants build their problem solving and creative thinking skills. Participants apply the critical concepts and techniques of creative thinking in combination with certain problem solving tools to innovatively solve specific workplace problems. Participants review the objectives of innovative problem solving and apply the techniques of lateral thinking, in particular the generation of alternatives by employing brainstorming, reversal, random stimulation, analogies, and fractionation. Participants also apply popular problem solving tools (for instance, Check sheets, Pareto diagrams, Cause and Effect diagrams, Process Flowcharts, and more) to solve generic and workplace problems
 

Getting the most out of a 24-hour day is a constant challenge that many people face in today’s busy world. This programme takes participants through the fundamentals of time management so as to get the most out of a day. Participants are also shown techniques for eliminating time wasters and conquering procrastination.

This programme will help participants increase work effectiveness and productivity, achieve greater control of their daily activities and overcome stress. The programme uses presentations and discussion to introduce the concepts of time management and practical exercises and role-plays to develop personal skills.