NIS Sparta has the edge of being one of the pioneers in the ITeS training domain. NIS Sparta has solutions that run the entire gamut of soft skills training requirements of the ITeS/ BPO industry. At the agent level, we offer induction training, which covers the basics of Accent Neutralisation, Customer service, Culture Sensitisation (US, UK, Australia) & Tele-selling skills (as per the requirements of the process). While at the supervisory level, we have partnered organisations to help them in building the capability of supervisors. This includes Team Leaders, Managers, Senior Managers, and more.

Managing and motivating the frontline staff is a big challenge in the industry today. NIS Sparta has a host of solutions in the attitudinal & behavioural training domains in the areas of team building, positive attitude, time management, and more.

Since most of the ITeS companies have internal training setups, they need continuous honing of their skills. NIS Sparta has also worked in the areas of Train-the-Trainer programmes, Delivery Skills, Instructional Design Training, Module creation and more.